Privacy Policy

This privacy policy outlines how Sankra collects, uses, stores, and protects your personal information when you access and play our online slot game. We are committed to safeguarding your privacy and ensuring transparency about our data practices. By using Sankra, you acknowledge that you have read and understood this Sankra privacy policy and consent to the collection and processing of your information as described herein.

Information We Collect

When you register and play Sankra, we collect various types of information to provide you with a seamless gaming experience and comply with legal obligations. Personal information includes your name, email address, date of birth, postal address, telephone number, and payment details. We also gather technical data such as your IP address, device information, browser type, operating system, and gameplay statistics. Transaction records, including deposits, withdrawals, and betting history, are maintained for account management and regulatory compliance. Additionally, we may collect information through cookies and similar tracking technologies to enhance functionality and personalise your experience.

How We Use Your Information

Your information is used exclusively for legitimate purposes related to operating Sankra and fulfilling our legal responsibilities. We process your data to create and manage your account, verify your identity and age, and process financial transactions. Your gameplay information helps us deliver the slot game service, monitor for unusual activity, and implement safe gaming measures to protect vulnerable players. We use your data to communicate important updates about your account, respond to support enquiries, and comply with legal and regulatory requirements including anti-money laundering obligations. Technical information enables us to improve game performance, fix technical issues, and enhance security measures against unauthorised access and fraudulent activity.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with specific entities when necessary to operate Sankra and meet legal obligations. Payment processors receive transaction information to facilitate deposits and withdrawals securely. Regulatory authorities and law enforcement agencies may access your data when required by law or to investigate potential breaches of terms and conditions. We work with technology service providers who support our infrastructure, data storage, and security systems under strict confidentiality agreements. In the event of a business transfer, merger, or acquisition, your information may be transferred to the new entity, and you will be notified of any such change. All third parties with access to your data are contractually obligated to protect it and use it only for specified purposes.

Your Rights and Data Protection

Under applicable data protection legislation, you have specific rights regarding your personal information. You may request access to the data we hold about you and receive a copy in a structured, commonly used format. If any information is inaccurate or incomplete, you have the right to request correction. You can object to certain types of processing or request restriction of how we use your data in specific circumstances. Where processing is based on consent, you may withdraw that consent at any time, though this does not affect the lawfulness of processing before withdrawal. You have the right to request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance. To exercise these rights, contact our data protection officer through the designated channels provided on our website. We will respond to requests within one month and may require verification of your identity before processing.

Data Security and Retention

We implement robust technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. All data transmissions are encrypted using industry-standard SSL technology, and payment information is processed through PCI DSS compliant systems. Access to personal information is restricted to authorised personnel who require it to perform their duties, and all staff receive regular training on data protection and safe gaming principles. We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Sankra privacy policy and to comply with legal, regulatory, and accounting requirements. Account information and transaction records are typically retained for seven years following account closure to meet regulatory obligations. Technical and gameplay data may be retained for shorter periods depending on their specific purpose. Once retention periods expire, we securely delete or anonymise your information to prevent identification. We regularly review our data retention practices and update our security measures to address emerging threats and maintain the highest standards of protection for your privacy.